Return / Shipping Policy

Shipping Details

FREE STANDARD SHIPPING
ON ORDERS OVER $150 PLACED IN THE US. 

We use USPS-Standard Shipping which is calculated and added at checkout depending on the size of your package and the delivery location. Please allow 3-5 for processing before your package is shipped. Once your item is shipped it is typically delivered within 3-5 business days depending on where you are located. 

Willow + Raegn Boutique is NOT responsible for delays with USPS or UPS shipping, lost, damaged, or marked delivered items. We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

If you order multiple times in one day please email us to combine your order and we can refund one of your shipping charges!

Willow + Raegn Boutique will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, free of pet hair or defective merchandise for a store credit (Willow + Raegn E-Gift Card) within 7 days from the date your order is delivered. Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will not be guaranteed a refund.

Items damaged or defective upon arrival may be returned by contacting Customer Support within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

-Jewelry

-Hair Accessories 

-Hand bags

-Items on Sale

-Hats, belts & cups

-Any items placed with a 30% discount or higher.

The cost of return shipping, $9.00 for any number of items, will be deducted from your store credit (Willow + Raegn E-Gift Card) You can place multiple return orders into one package to return. To start a return, simply head over to the
"Start a Return" tab and log in to our self-serve return portal. There is where you will be able to process your return.

You have 7 days from the date the return label is sent to ship back your items. Items sent after this time period will NOT be eligible for store
credit. 

Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 

Willow + Raegn Boutique does not offer any exchanges. We only offer store credit.

All returns need to be returned in original condition, with tags, buttoned up and folded appropriately. If these guidelines are not followed, an $8 restocking fee will be deducted from store credit. 

Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. We have to use the shoe box to resell the item, so PLEASE do not ship it back in the shoe box only. If there is any damage to the original package, your return will not be accepted. 

Please note you are able to provide your own return shipping label once your return is accepted. We do always offer a return label to you, however we are not charged for it until it is used. If you choose to use your own shipping label, please email Customer Service the tracking information to cswillowandraegn@gmail.com once it is sent. If you choose to use your own shipping label, the $9.00 store credit will NOT be deducted. 

Please note: Orders CANNOT be changed, cancelled or modified after checkout. Some exceptions may apply with approval.  

You have 30 DAYS from the issue date of your store credit to use it! It will expire if it is not used within that time frame. 

Defective Items

If you have received a defective item, please contact customer support, cswillowandraegn@gmail.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.

The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping.

How Long will it
take to process a return? 

Please allow 5-10 business days once your return reaches our PO box, to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete. 

If you have delays with USPS or UPS shipping, lost, damaged, or marked delivered items, you may file a claim with the carrier. Please contact UPS Claims Support or USPS Claims Support.

Incorrect Address
Disclaimer

It is the buyer’s esponsibility to make sure that they enter the shipping address correctly. We are not responsible is a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, contact our customer support via email at cswillowandraegn@gmail.com.

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-3 days for your tracking information to show. Please contact us after the estimated delivery time has passed.

PRIVACY POLICY

Willow + Raegn Boutique Privacy Policy

By visiting our Site and/or using our Services, or by permitting your child to use our Services, you are agreeing to the terms of this Privacy Policy and our Website Terms and Conditions/Website Terms of Use. We may from time to time change this Privacy Policy, so please check back periodically.

WHAT DO WE DO WITH YOUR INFORMATION?

As a part of the buying and selling process, we collect personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computers IP address in order to provide us with information that helps us learn about your browser operating system. Email marketing: if applicable: with your permission, we may send you emails about our store, new products and other updates. If you enroll in any and all accounts through the Site, we may ask that you provide us with certain personal information, including, your first name, last name, email address, credit card number, expiration date, mailing address, and telephone number. If you decide to purchase any products or services from the Site, we will collect Personal Information about you. Your credit card information will be transferred to Shopify for processing. Shopify (as discussed in more detail below) employs a variety security and risk management technologies to facilitate secure on-line transactions and to protect your credit information. You can find more information about Shopify at https://www.shopify.com/legal/privacy. If you report a problem or submit a customer review, we will ask that you provide your name, e-mail address, membership number, address, phone number and fax number. Should you contact us for any reason other than to report a problem and/or submit a review, we may also keep a record and/or copy of your correspondence with us.

 If we learn we have collected Personal Information from a User under the age of 13 without parental consent, or if we learn a User under the age of 13 has provided us Personal Information beyond what we request from him or her, we will delete that information as quickly as possible. If you believe that a User under the age of 13 may have provided us Personal Information in violation of this Privacy Policy, please contact us at cswillowandraegn@gmail.com

USAGE INFORMATION 

Like most websites, we use automatic data collection technology when you visit the Site to record information that identifies your computer, to track your use of our Site, and to collect certain basic information about you and your surfing habits. This information includes information about your operating system, your IP addresses, browser type and language, referring and exit pages and URLs, keywords, date and time, amount of time spent on particular pages, what sections of a website you visit, and similar information concerning your use of the Site and the Services.

 HOW WE USE YOUR INFORMATION

We may use your Personal Information and Usage Information in a manner that is consistent with this Privacy Policy and the context of our relationship with you. We will use your Personal Information and Usage Information collected through the Site for the following purposes:

-To identify you when you sign in to your account

-To respond to your requests and to provide you with the Services

-To respond to your inquiries and contact you about changes to the Site and/or the Services

-To send you notices (for example, in the form of e-mails, mailings, and the like) regarding products or services you are receiving, and for billing and collection purposes

-To send you information we think you may find useful or that you have requested from us;

-To enhance and improve the Site or the Service, such as through personalized features and content

-To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our policies, or as otherwise required by law

-For any other purposes disclosed at the time the information is collected or to which you consent

-As otherwise specifically described in this Privacy Policy.

HOW WE SHARE YOUR INFORMATION

We may share personal information in the following circumstances or as otherwise described in this policy:

 We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising. If you submit a product review or post content in another public area of our Services, we share this information publicly on our Services. We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. We may share personal information if we believe that your actions are inconsistent with our Terms & Conditions or other user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Willow + Raegn Boutique, our users, the public, or others. We share personal information with our lawyers and other professional advisors where necessary to.

WHO WE DISCLOSE YOUR PERSONAL INFORMATION TO

We do not disclose your Personal Information to third parties for their direct marketing purposes. Third parties that have links on our Site may collect personally identifiable information about you. We are not responsible for the privacy policies or practices of such sites and the practices of these sites are not governed by this Privacy Policy. If you have questions about the privacy policies or practices of a third party site, you should contact the site administrator or web-master of the specific site. We may disclose your Personal Information and Usage Information to government authorities and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law, including but not limited to in response to court orders and subpoenas. We may also disclose your Personal Information and Usage Information when we have reason to believe that someone is or may be causing injury to or interference with our rights or property, other users of this Site, or anyone else that could be harmed by such activities.

ARE CHILDREN ALLOWED TO USE THE SITE?

By using this site, you represent that you are at least the age of the majority in your state or province of residence and you have given us your consent to allow any of your minor dependents use of this site. 

HOW TO OPT-OUT OF PROMOTIONAL EMAILS 

If at any time, you no longer want to receive promotional e-mails and/or direct mailings, you may opt-out at any time by simply sending an e-mail request to cswillowandraegn@gmail.com.

Contact Us

cswillowandraegn@gmail.com

Start a Return

Purchase a gift card!